Customer Effort Survey Template
Customer Effort Surveys can be great to better understand how you can help your customers, and allow you to act accordingly to grow your business.
Keep reading to learn how to build and to use Customer Effort Surveys effectively.
How easy was it to get the help you needed?
Bottom: Not EasyTop: Very Easy
Customer Effort Surveys Use Case
Measure the ease of your customer's experience with your product or service.
When to Use Customer Effort Surveys
After customer support interaction
Customer Effort Surveys Questions
Here are some example questions you can use to build your own Customer Effort Surveys.
How easy was it to get the help you needed?
Format: CSAT Scale
Answer Options
Scale from 1-3, labeled Unsatisfied to Satisfied
Customer Effort Surveys with Survser
If you are looking to add Customer Effort Surveys to your digital product or website, Survser can help you get started in minutes.